- Part time fraction .80FTE / 4 days per week
- Based at La Trobe University’s vibrant Melbourne (Bundoora) campus
- Fixed Term until 13/01/2027 (parental leave cover)
- Higher Education Officer (HEO) 5
- Work with inspiring people who are driven to make a difference
About the position
The Future Student Consultant works as part of the Smart Contact Centre to deliver a personalised, trusted and effortless experience to prospective students with the goal to achieve student load targets across pathways, undergraduate and postgraduate programs. The position holder has a thorough understanding of the breadth and depth of La Trobe courses, programs, campus amenities and student services available at the campuses, and works to deliver excellence in customer first enquiry management to communicate the distinctive La Trobe offer to prospective students.
The position holder administers customer engagement within the Smart Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Involvement in future student programs, activities and events which may involve direct contact with children.
The Division of International Operations and Compliance plays a key role in profiling and positioning La Trobe University as a first choice among its diverse community and works closely with other areas like student recruitment and admissions as well as stakeholder groups, including potential students and staff.
Skills and Experience
To be considered for this position, you will have
- Completion of a degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training, preferably in sales and customer service with a drive to achieve sales targets.
- Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes personalised, trusted and effortless customer experiences.
- Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.
- Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.
- An ability to master knowledge from a broad range of courses and deliver information to customers that is that is clear and personalised.
Welcome to Bundoora campus – Please click on the video link below:
https://f.io/KDo0ceng
Benefits:
- 17% employer contributed superannuation
- On site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
How to apply
Closing date: By 11:55pm Sunday 11 January 2026
Position Enquiries: Julia Ancona, Senior Coordinator Smart Contact Centre
Email: J.Ancona@latrobe.edu.au
Recruitment Enquiries: Talent Acquisition Operations Officer, Yola El-hassanieh;
Email: Y.El-hassanieh@latrobe.edu.au
Please refer to the Position Description for other duties, skills and experience required for this position.
50146149 Future Student Consultant.pdf
Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and must include the following documents:
- A Cover letter addressing your suitability for the position against the Position Description;
- An up to date resume;
Please scroll down to apply.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
Why La Trobe:
- Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
- Help transform the lives of students, partners and communities now and in the future
La Trobe’s Cultural Qualities:
