Casual Campaign - Student Ambassador ASK La Trobe
Job No.:571023
Work type:Casual
Casual Campaign: Student Ambassador (ASK La Trobe)
- Multiple roles available
- Up to a maximum of 5 months duration
- Full time/Part-time (3 days min.), casual position for an immediate start
- Peak period coverage between end of November 2026 – March 2027
- Contact Centre Services coverage between 8:00am – 7:00pm
- Higher Education Officer Level 2 casual rate $42.89 per hour + super
- Campus Independent
Duties:
- Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
- Answer general queries about studies such as study plans, timetables & contact hours.
- Support students to build their personal Orientation Planner in time for O-Week.
- Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
- Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
- General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).
- Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
- Assist and support Inbound phone enquiries for new students.
Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.
Selection criteria:
The successful candidate must demonstrate possession of the following knowledge and skills:
- Is a current student or recently graduated student of La Trobe University.
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Ability to follow instructions and procedures.- Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
- An ability to work to given deadlines and to set standards.
- An ability to communicate information in a courteous and effective manner.
- A flexible approach to duties and a positive attitude to work.
- Willingness to learn.
Application procedure
Please apply online with your CV and a cover letter addressing your suitability for the position and your preference for full time or part time work, and availability between 8:00am-7:00pm
Only shortlisted candidates will be contacted for an interview. As part of the screening process, all applicants will be requested to complete a 10min video assessment addressing 2-3 questions. Video link will be sent to the applicants upon application submission.
Job advertisement may close earlier if a suitable applicant is found. Applicant must have full working rights in Australia for the full duration of the appointment.
Applications close by 11:55pm Sunday 20th September 2026
Recruitment enquiries:
For inquiries about this position, please contact Emma Fowler at the following email: recruitment@latrobe.edu.au
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement.
Why La Trobe:
- Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
