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Details - Customer Service and Administration Coordinator

Customer Service and Administration Coordinator

Job No.:563268

Work type:Continuing

Customer Service and Admin Coordinator

Summary:  Excellent opportunity for a highly skilled customer service professional to oversee the service desk function within the University’s Infrastructure and Operations division.

  • Full time, continuing
  • Located at Bundoora Campus
  • HEO6 - $80,515 - $86,870 plus 17% superannuation 

About the position

Infrastruction and Operations (I&O) work to enhance the experience for staff and students through the proactive, sustainable development, maintenance and improvement of University facilities, grounds and amenities. The Coordinator, Service and Administration will be responsible for a range of service desk functions ensuring quality customer service, prioritising and monitoring workflows, analysing data and identifying trends and reporting on progress.

You will,

  • Coordinate the I&O front desk functions including face-to-face online and telephone customer enquiries, administration of work requests, permits, , and access to facilities and areas within campus, carpark management and staff & student card administration
  • Develop and enable the capability of staff within the team by monitoring and mentoring their performance to meet KPIs and requirements
  • Financial administration including invoice processing and creation of purchase orders

Skills and Experience

To be considered for this position, you will have;

  • A strong customer service mindset and commitment to meet timelines
  • Highly developed interpersonal skills and demonstrated ability to work with a wide range of stakeholders
  • Demonstrated experience managing the activities of others including coaching, motivating and performance management
  • Demonstrated ability to set priorities and monitor workflows with high aptitude to work with a variety of software packages

Please refer to the Position Description for other duties, skills and experience required for this position.

Welcome to Bundoora campus – Please click on the video link below: 



  • 17% employer contributed superannuation
  • On site child care facilities
  • flexible work arrangements
  • discounts for staff and their family members to study a range of La Trobe courses

How to apply

Closing date:  By 11:55pm Wednesday 6th of July 2022 

Position Enquiries:  Tracey Khan – t.khan@latrobe.edu.au

Recruitment Enquiries:  Recruitment@latrobe.edu.au

Position Description below:

Download File 561897 PD - Coordinator Service and Administration.pdf

Only candidates with Full Working Rights in Australia may apply for this position. 

Previous applicants need not apply.

COVID-19 Vaccination Requirements

The University’s Health and Safety Procedure – COVID-19 Vaccination and Other Measures, requires staff engaged to perform work onsite at La Trobe University to be Fully Vaccinated against COVID-19 unless they are exempt from being vaccinated due to a recognised medical contraindication.  This position will require the incumbent to work onsite.  As such, an offer of employment will be conditional upon the applicant being Fully Vaccinated against COVID-19 or medically exempt from receiving a COVID-19 vaccination, and providing satisfactory evidence of their vaccination or exemption status to the University.

Please submit an online application ONLY and include the following documents:

  • Cover letter;
  • An up to date resume

Please scroll down to apply.

Why La Trobe: 

  • Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact. 
  • Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics 
  • Help transform the lives of students, partners and communities now and in future


All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.



Closing Date:

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Recruitment contacts

  • T: +61 (0)3 9479 1234
  • F: +61 (0)3 9471 0369

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